Returns & Exchanges
At Vijayalakshmi Silks, we strive to ensure your complete satisfaction with our handcrafted ethnic wear. If you are not entirely pleased with your purchase, our streamlined return and exchange process is designed to assist you within 7 days of delivery.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange, or contact our support team via email.
Quality Check Verification
Ensure the silk saree or garment is unused, unwashed, and includes all original tags and packaging, as these are mandatory for a successful return.
Pickup and Packaging
Securely pack the product in its original box and wait for our logistics partner to arrive for the scheduled pickup within 48 hours of your request.
Refund or Exchange Processing
Once the item reaches our warehouse and passes quality inspection, we will initiate your refund to the original payment method or ship your replacement item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing